Employment Opportunities

Please see below for current employment opportunities and descriptions listed by department:

HEP employment opportunities are also posted on Indeed.com, search “HEP” in Clearwater, FL

HEP is a Drug Free Workplace and Equal Opportunity Employer. HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities. HEP encourages people of all minority statuses to apply.

DEPARTMENT: MAINTENANCE

TITLE: Vehicle Maintenance Coordinator
IMMEDIATE SUPERVISOR: Facilities Manager
DEPARTMENT: Maintenance
FLSA: Non-Exempt

GENERAL SUMMARY:

The Vehicle Maintenance Coordinator is responsible for planning, coordinating, communicating and overseeing effective operations of all HEP vehicles. This position requires preventative vehicle maintenance coordination and oversight of vehicle repairs as well as collaboration with various departments to ensure compliance with FDOT mandates, FL State transportation management plans, GPS monitoring systems, data analysis and reporting, operational safety protocol and organizational support of OSHA safety and health standards, training and organizational safety compliance.

PRINCIPLE DUTIES AND ESSENTIAL FUNCTION:

Schedule routine preventative maintenance for FDOT vehicles as per stated management plan.
Train and monitor performance of drivers.
Timely, effective communication of all vehicles, safety and staff to management.
Maintain all vehicular mandates including registration, tags, insurance and other necessary requirements.
Schedule and/or disseminate training opportunities required for FDOT drivers as per HEP’s FDOT approved Transportation Operating Plan (TOP).
Develop a schedule of routine preventative maintenance for all vehicles in HEP’s fleet.
Work collaboratively with Compliance and Human Resources regarding driver and vehicle compliance per FDOT standards and most up to date, approved TOP.
Follow FDOT approved Transportation Operating Plan (TOP) and stay current with FDOT listserv and quarterly FDOT meetings to amend and update TOP to remain in compliance.
Monitor and maintain telematics platform, generate monthly reports and distribute to managers at least monthly as per HEP’s Transportation Safety Plan.
Direct and problem solve transportation and routine maintenance schedules to create and maximize efficiencies.
Develop and maintain metrics to improve fleet program cost effectiveness and safety performance.
Conduct safety audits, following FDOT/FL safety standards and regulations.
On-going support and involvement in organizational efforts ensuring OSHA compliance.
Coordinate all preventative maintenance and repair efforts on entire fleet ensuring safe operating condition.
Work collaboratively with USF CUTR to remain current on FDOT policies, procedures, training requirements, maintenance requirements, and for any needed technical assistance to maintain compliance with the state management plan.

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED:

Equivalent work experience.
Knowledge of Florida Department of Transportation rules, policies and regulation of fleet management
Knowledge of telematics and vehicle tracking software
Proficiency in Microsoft Office Suite, particularly Outlook, Excel and Word
Excellent written and verbal communication skills
Experience or knowledge of basic automotive mechanics
The ability to interact well with guests, showing both compassion as well as consistency
The ability to work with the public, including neighbors, program residents and volunteers
Strong organization and time management skills
The ability to work independently and as part of a team
Ability to respond effectively to the most sensitive inquiries or complaints
Compliance with all internal policies, federal, state, and local laws and regulations
Must be flexible in adverse work environments
Must be willing to learn new skills and maintain flexibility with various department needs
Work environment requires majority of time moving about inside and outside in varying temperatures
Must be able to lift minimum 50 lbs.
Must have valid driver’s license and pass both background and drug screenings
Participate in departmental and organizational meetings and trainings

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.

DEPARTMENT: WORKFORCE DEVELOPMENT

Title: Director of Workforce Development
Immediate Supervisor: Executive Vice President
Department: Workforce Development
FLSA: Exempt

GENERAL SUMMARY:

The Director of Workforce Development plays a lead role in the development, expansion, coordination and implementation of HEP’s vocational and employment services. The position as Director of Workforce Development focuses on establishing and maintaining all strategic community alignments and partnerships as well as supervision of internal employment staff and all program related elements. HEP’s employment services are designed to serve not only HEP residents but also the surrounding community. Significant community engagement and coordination in anticipation of collective efforts supporting various training and employment opportunities is vital to the successful outcome of this program and the students enrolled.

PRINCIPLE DUTIES AND RESPONSIBILITIES ESSENTIAL FUNCTIONS:

Continual effort toward employment service expansion, aligning appropriate community resources and partnerships in addition to internal enhancement of existing service delivery. Maintain consistent coordination with Executive Vice President to ensure all prospective alignments, partnerships and program enhancements are in support of HEP’s mission, vision and values.

MAIN ACTIVITIES:
• Ensure quality of care and excellent service delivery for all employment related services
• Hire, train and effectively supervise all program related staff.
• Coach and mentor employees as necessary
• Liaise with other program directors and support staff as necessary
• Assist in identifying gaps in overall service delivery and program objectives
• Continual focus on ways for program enhancement, expansion and client engagement/retention.
• Ensure timely data collection and analysis, provide monthly outcome reports and ensure reliable process for continuous data collection
• Report all barriers, challenges, concerns and ideas to Executive Vice President as applicable
• Liaise with clients regarding issues and concerns
• Resolve grievances by program participants through the use of the grievance procedure

EXTERNAL RELATIONS:
• Propose, develop and maintain favorable relationships with external stakeholders including service partners, government representatives, community stakeholders, employers, and other agencies relevant to workforce development planning and program operation

Serve as a representative on committees when applicable
• Attend all community meetings, trainings and forums applicable to workforce development
• Comply with all federal, state and local laws and regulations

ADMINISTRATIVE:
• Create and update job descriptions for staff within the department
• Develop, update and streamline all program related documentation, client forms, policy and procedures and program related marketing efforts.
• Conduct employee evaluations in a timely manner
• Conduct staff meetings to encourage communication and team work
• Assess training needs and facilitate training opportunities
• Work closely with the Compliance Department to ensure compliance with all internal policies, federal, state, and local laws and regulations
• Participate in budget planning, track expenses, evaluate costs, and consider ways to conserve on costs.
• Participate in regularly scheduled management meetings
• Ensure program staff success, support and productivity through continuous monitoring, one on one meetings and routine follow up.

EDUCATION, KNOWLEDGE AND SKILLS:

• BA or BS degree or equivalent work experience
• Thorough understanding of relevant service delivery concepts and structures, including Housing First, motivational interviewing, stages of change, and the Pinellas County Continuum of Care
• The ability to interact well with guests, showing both compassion as well as consistency
• Experience networking with community providers, funders, etc.
• The ability to lead, motivate, train, and supervise staff
• The ability to work with the public, including neighbors and volunteers
• Strong organization and time management skills to sustain projects and contacts
• The ability to work independently and as part of a team
• Excellent computer skills including Microsoft Programs
• Must possess excellent organizational, interpersonal, supervisory, writing, and management skills.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Clean Florida driver’s license

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.

DEPARTMENT: CASE MANAGEMENT

Title: Family Case Manager
Reports to: Director of Housing
Department: Case Management
FLSA Status: Non-Exempt; Full Time 40 Hours per Week
• This position does not have remote capabilities

GENERAL SUMMARY:

The family case manager completes screenings, assessments, treatment plans, monitoring, follow up, case conferences, and discharge planning for families enrolled in our Emergency Shelter and Permanent Supportive Housing Programs. The Case Manager plays a primary role in ensuring that clients receive services that meet regulatory and agency standards, and ensures that records are kept in compliance with those standards. The Case Manager must have thorough knowledge of all programs and related services to fulfill the mission and goals of the organization.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Facilitate the Intake process in accordance with established Policies and Procedures
• Conduct Screenings and Assessments at intake
• In conjunction with the family, develop an Individual Treatment Plan (ITP) within 3 days of intake
• Perform Reassessments when a family’s needs change or they have re-entered the program
• Provide coordinated case management services designed to maintain, enhance or promote residential stability and functional integrity
• Utilize Standards of Care to inform services
• Monitor changes in the family’s condition and update the ITP accordingly
• Provide interventions and linked referrals
• Ensure coordination of care
• Conduct monitoring and follow-up to confirm completion of referrals and service utilization
• Advocate on behalf of families to utilize independent living skills and strategies
• Assist families in resolving any barriers
• Maintain client contact at a minimum of one contact attempted every week (for families in emergency housing)
• Enforce program rules and procedures
• Participate in multi-disciplinary team case conferences to assist in problem solving related to ITP goals
• Conduct discharge planning for the safe and successful transition of a family from the time of their admission to HEP to their reentry to the community
• Ensure client files are maintained and meet compliance standards
• Ensure accurate data collection/reporting
• Ensure vacant units are cleaned and prepared within designated timeframe
• Comply with the coordinated entry system by reporting open beds in a timely manner and accepting referrals from their prioritization list
• Comply with all federal, state and local laws and regulations
• Comply with the Health Insurance Portability and Accountability Act (HIPPA)
• Provide excellent services to all residents

Liaison with external stakeholders including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
• Ensure effective collaboration with internal stakeholders including Morton Plant Outreach Team, Bay Care Behavioral Health, and R’Club
• Work with Grant writer and Director of Housing to provide grant/contract deliverables
• Coordinate with Compliance Department to ensure compliance with all internal policies, federal, state and local laws and regulations
• Generate regular and as-needed reports on outcomes, goals, and data tracking

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED:

• Bachelor’s Degree or equivalent experience
• Current, clean Florida Driver’s License
• Basic knowledge of mental illness and substance abuse
• Practical knowledge of evidenced based practices such as Critical Time Intervention (CTI), Motivational Interviewing (MI) and Stages of Change
• Knowledge of the functions of case management
• Enhanced knowledge of resources in the community available for the homeless population
• Strong oral and written communications as well as interpersonal skills
• Strong organizational, time management and data management skills
• Proven ability to work effectively both individually and as part of a team
• Ability to multi-task and problem solve under pressure
• Ability to provide excellent customer service to difficult populations

WORKING CONDITIONS:

• Ability to lift 30 pounds
• Comfortability with directly engaging with clients and completing home visits

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.

DEPARTMENT: KITCHEN & FOOD SERVICES

Title: Part Time Food Service Assistant
Reports to: Food Service Manager
Department: Food Services
FLSA Status: Non-Exempt; Part Time Position

GENERAL SUMMARY:

The Part Time Food Service Assistant will provide planning and meal prep for the HEP Dining Hall under the direction of the Cook. This role is a supportive role that requires a “take charge attitude” while making sure all aspects of the environment are sanitary at all times and meet all required health standards.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Assist in the preparation of 3 well balanced meals a day for a large group of people
Ensure dining room is stocked and ready for each meal served such as fill napkin holder, stock flatware, fill beverage containers, etc.
Assist with all food prep (cutting vegetables, opening cans and prepare items for salad bar), etc.
Assist in the rotation of food according to dates and proper storage
Receive both purchased and donated food and non food items. Properly separating and storing products in pantry areas, walk in cooler, freezer and free standing refrigeration units.
Ensure kitchen towels and aprons are washed and ready for the day
Responsible for daily food pickup from different locations and vendors when requested
Assist in daily cleaning (hoods, drains, prep tables, equipment, cooler, freezer, storage area and responsible for pots and pans as well as sweeping and mopping all areas in the kitchen)
Any other tasks to be completed for department as assigned by the Food Service Manager

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

Possess an understanding of food preparation and sanitation codes
At least one year of experience cooking for a large number of people
Excellent organization, problem solving and customer service
Knowledge of kitchen appliances and safety requirements a MUST
Basic understanding of the Food program structure
Clean Florida Driver’s license
ServeSafe Certification Preferred

WORKING CONDITIONS:

- Up to 95% of the shift requires moving about on feet
- Wearing non-slip shoes are a MUST
- The physical environment requires the employee to work both inside and outside in the heat, wet/humid, and dry/arid conditions
- Ability to lift up to 50lbs; anything over 50 lbs. requires team lift

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the

DEPARTMENT: MAINTENANCE

Title: Maintenance Technician
Reports to: Facilities Manager
Department: Maintenance
FLSA Status: Non-Exempt

The Maintenance Technician will help HEP by providing maintenance services as needed and/or assigned in a wide range and addressing immediate needs or safety concerns throughout the campus. Occasionally will also be filling in as a Truck Driver for the Thrift Store as approved by the Facilities Manager.

PRINCIPLE DUTIES AND RESPONSIBILITIES ESSENTIAL FUNCTIONS:

Maintain a superior customer service relationship with residents, co-workers, vendors and the community at all times with a professional demeanor
Performs a wide range of maintenance skills on HEP campus (e.g. HVAC, carpentry, plumbing, electrical, irrigation, appliances, flooring, painting, window repairs, general cleaning, emergency cleanups, etc.)
Turnover units; trash out, maintenance repairs and thorough cleaning, I.E. appliances, floors and walls
Participates in weekly maintenance meetings, required training and continued on the job training (i.e. CPR, Bloodborne Pathogens, etc.)
Organize, prioritize and ensure work orders and repairs are completed with accuracy
Maintains maintenance vehicles; monthly inspections
Maintenance garages; maintaining organization of tools and supplies
Review work orders, complete the requested task and update all pertinent information related to the work order
Implements preventative maintenance measures
Transport all HEP and FDOT vehicles from HEP campus to service location for repairs
Guide and lead volunteers on projects including coordinating supplies needed
Abide by all HIPAA laws and regulations
Required participation in On Call After Hours Program
Follow all direction given by the Facilities Manager
When filling in as a Truck Driver for the Thrift Store the following applies:
- Driving Box truck with an Assistant
- Loading, securing and unloading items safely
- Responsible for providing a professional and welcoming donor experience
- Maintaining tracking logs of all trips and mileage to be turned in for review and approval
- Oversee and train assistant on all responsibilities and required duties
Responsible for reporting any concerns, safety issues or injuries immediately

KNOWLEDGE, EDUCATION AND ABILITIES REQUIRED:

High School Diploma or G.E.D and One year of maintenance experience preferred
Ability to work independently with minimal supervision and as a team
Adaptability with ease of workflow
Must be willing to cross-train in various skills
Basic Math, WORXHUB and Microsoft Office Suite (specifically Outlook and Excel)
Have a valid driver’s license, pass drug screening and background check successfully
Successful DOT Physical and Certification Required (company paid) in order to drive FDOT vehicles

WORKING CONDITIONS:

Up to 85% of the shift requires sitting, standing, bending, reaching, lifting and long periods of time on feet
The physical environment requires the employee to work both inside and outside in heat, wet/humid, and dry/arid conditions
Ability to lift up to 50lbs mandatory for position; anything over 50 lbs. will require a team lift

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.