Employment Opportunities

Please see below for current employment opportunities and descriptions listed by department:

HEP employment opportunities are also posted on Indeed.com, search “HEP” in Clearwater, FL

HEP is a Drug Free Workplace and Equal Opportunity Employer. HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities. HEP encourages people of all minority statuses to apply.

DEPARTMENT: MARKETING & DEVELOPMENT

Title: FT Marketing and Donor Data Base Coordinator
Reports to: Director of Marketing
Department: Marketing and Development
FLSA Status: Non-Exempt

GENERAL SUMMARY

The Marketing and Donor Data Base Coordinator is an essential member of the Marketing and Development Team responsible for assisting on the development and implementation of marketing and advertising efforts and special event management. This includes coordination of data entry, reporting, gift processing, reporting and assisting with the overall health of the Raiser’s Edge/Blackbaud donor database system. This position is supervised by the Director of Marketing and works closely with the Volunteer Coordinator, Finance Department and key program staff. This is an opportunity to support, as well as actively engage in, the growth and direction of the organization’s fundraising and development efforts.

PRINCIPAL RESPONSIBILITIES
Coordinate and implement marketing, community relations, communications and special events as needed. Maintain donor database; gift processing and producing acknowledgments.

MARKETING & SPECIAL EVENTS

Plan, coordinate and implement social media posts/campaigns, community relations and special events.
Work closely with Marketing Director to create and maintain the annual Marketing plan.
Work closely with Marketing Director to publish quarterly Wings newsletters, Social media and monthly e-blasts, Annual Report, end-of-year Appeals, and other annual projects as needed.
Assist Marketing Department in increasing public awareness through regular speaking engagements, community presentations and HEP campus tours.
Manage and spearhead social media efforts including Facebook, Twitter, lnstagram, etc.
Meets organizational goals by accepting ownership for executing new and changing requests (events, marketing campaigns, etc.); exploring opportunities to add value to job accomplishments.

DONOR DATA BASE ADMINISTRATION AND MAINTENANCE

Assist with the daily operation of donor data base, Raisers Edge.
Responsible for ensuring the accuracy and integrity of the data, including input and output and end-user training and support.
Maintain efficient systems for data cleansing, data entry, gift processing, prospect research, and relationship management.
Maintain donor records regarding information changes.
Log communications, solicitations, and other contacts to donor records.
Produce reports as-needed on fundraising campaign performance; update revenue tracking spreadsheets on regular basis; produce customized donor and gift reports as requested.

GIFT PROCESSING MANAGEMENT

Enter all financial and in-kind gifts received into the database and update gift-related donor records.
Ensure timely and appropriate acknowledgment of all gifts, including preparation of thank you letters.
Assist with all pre-and post-event transactions, including processing and data migration.
Assist with reconciling donations on a monthly and annual basis in partnership with Accounting staff.
Follow up with donors when electronic payment information needs to be updated.
Assist with customizing mailing lists, email lists, and reports that support fundraising appeals, activities, and events.

EDUCATION, KNOWLEDGE AND SKILLS:

Bachelor’s Degree in marketing, public relations,or similar required.
Minimum of 1-2 years of experience in the field or related area.
Ability to organize and work as a team player, ability to work with a broad range of staff, volunteers and donors in a positive manner.
Strong writing skills, and an ability to promote new ideas to various audiences.
Deadline-driven, organized, detail-oriented, disciplined, dependable, highly creative, and strong ability to prioritize time and tasks efficiently.
Proficiency with Microsoft Office Suite with heavy emphasis on Excel.
Basic Knowledge of Adobe InDesign, Photoshop and/or Illustrator
Must be flexible, and willing to work nights and weekends as needed.
Knowledge of working in Raiser’s Edge, or similar fundraising software.
Extremely high attention to detail, while maintaining efficiency.
Experience with mail merges, data import/export, mailing list generation and processing.
Ability to work individually as well as a team and easily adapt to change.
Excellent verbal and written communication skills.
Ability to maintain strict confidentiality and adhere to high ethical and professional standards.
Highly organized and able to track and manage multiple projects simultaneously; including ability to prioritize work projects and meet deadlines.
Advanced reasoning abilities to effectively understand the needs and solutions for special data projects and unique requests.
Able to utilize a methodical approach to independently identify issues, initiate solutions and to enhance processes and procedures.
Volunteer experience, or demonstrated interest in working in the nonprofit sector preferred.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

Sitting, standing, bending, reaching, climbing and physical environment requires the employee to work both inside and outside in heat, wet/humid, dry/arid conditions.
Walking and standing on uneven surfaces while on campus and at company events
Ability to lift and carry up to 40 lbs.
Ability to work some evenings and weekends when required throughout the year while assisting with special events.
Must possess a valid state-issued driver’s license, and ability to travel within the county as needed for company business purposes.

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.

____________________________________________________________________________

DEPARTMENT: DENTAL & WELLNESS

Title: Medical Specialist (Full Time)
Reports to: Wellness Program Manager
Department: Dental and Wellness
FLSA Status: Non-Exempt

GENERAL SUMMARY:
The objective of the Medical Specialist is to reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of appropriate support.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
The Medical Specialist is responsible for providing front line wellness services for individuals completing their intakes into HEP’s emergency shelter. The medical specialist will assess individuals’ immediate wellness needs and assist in prioritizing insurance, medical, dental, psychiatric, vision or other needs. This position does not require travel or transport of clients, but will require effective communication and coordination of services with the Morton Plant LPN’s, ARNP, Healthcare Navigators, Benefit Specialist, Dental Clinic and Case Managers.

Assessment and prioritization of overall wellness needs upon intake.
Expedite healthcare and psychiatric care and assist in establishing community follow up
Effective communication among HEP staff, community providers and patients residing at HEP
Build working relationships, solve problems and support patients while assisting navigation of care
Knowledgeable about the availability of resources and process to access needed resources
Identification of client preferences/needs, and any barriers to care plan implementation or goal attainment.
Create care plans with each patient, regularly review the patient’s progress toward goals.
Refer patients into wellness programming (CDSMP/CPSMP) and provide reminders.
Refer patients to ongoing group and individual health education.
Refer patients to services as necessary, establish appointment times for all patients.
Assist navigators in scheduling appointments and securing transportation.
Complete new patient data in HEP Express and create new patient charts.
Ensure patient follow up for all participants.
Prepare timely program reports as requested.
Perform other duties as required or as assigned by program manager

EDUCATION, KNOWLEDGE AND SKILLS:

Healthcare related AA, AS preferred
Health Insurance and Advocacy experience preferred
Excellent Microsoft Office Suite Skills (Outlook, Word, Excel, Internet Searches, etc.)
Good organizational and customer service skills
Ability to work independently as well as in a team setting
Current CPR/First Aid Certifications (provided)
Biohazard Waste Training (provided)
HIPAA training (provided)
Knowledge of community resources, eligibility for services and referral process
Must be comfortable working with individuals of varying backgrounds
Thorough understanding of relevant service delivery concepts and structures, including Housing First, Motivational Interviewing, Stages of Change, and the Ability to Access and Negotiate the Full Range of Services for Recipients
Strong written and verbal communication skills to interface effectively and efficiently with all parties and to ensure quality services and program operations
Proven ability to juggle multiple priorities, and create a climate conducive to effective engagement with clients who present with multiple service needs

WORKING CONDITIONS:

The physical environment requires the employee to work both inside and outside in heat, wet/humid, dry/arid conditions
Sitting, standing, walking, bending, reaching, stooping and ability to lift up to 35 pounds
Waking and standing on uneven surfaces while on different campuses

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.

___________________________________________________________________

DEPARTMENT: THRIFT STORE

Title: Cashier/Store Clerk (Part Time)
Reports to: Thrift Store Manager
Department: Thrift Store
FLSA Status: Non-Exempt

GENERAL SUMMARY:
The Cashier/Store Clerk will be responsible for providing all customers with a pleasant shopping experience and contributing to the success of the Thrift Store.

PRINCIPLE JOB DUTIES AND RESPONSIBILITIES:

• Greeting all store customers upon entrance and assisting with any needs or concerns
• Providing excellent customer service in a professional manner at all times
• Following standard operating procedures of the store
• Sorting through donations and organizing sections or racks for store purchases
• Helping to keep the Thrift Store clean and safe for all parties
• Completing all tasks and deadlines as assigned by the Thrift Store Manager

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED:

• High School degree, diploma or GED equivalent
• Excellent organization and time management skills
• Professional demeanor and willingness to serve the homeless community as well as working with volunteers when needed
• Easily adapt and work independently as well as in a team setting
• Must have good verbal, written and interpersonal skills
• 6 months’ previous customer service or guest service experience preferred

WORKING CONDITIONS:
• Up to 100% of the shift requires standing and extensive periods of time on your feet
• Continuous use of hands and arms as well as bending, reaching, twisting and lifting
• Ability to lift up to 35 lbs. as needed

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.

______________________________________________________________________________

DEPARTMENT: WORKFORCE DEVELOPMENT

Title: Career Outreach Specialist
Reports to: Director of Workforce Development
Department: Workforce
FLSA Status: Non-Exempt

GENERAL SUMMARY:
The Career Outreach Specialist provides employment and career related services to achieve job placement, retention and career advancement aligned with individuals’ economic security goals. This position researches and identifies job leads in the community and effectively collaborates with employers to achieve job placement and career advancement opportunities for all participants. The Career Outreach Specialist works closely with staff and participants to meet program goals related to training, enrollment, job development, placement and employment retention. The Career Outreach Specialist maintains client records, collects and enters data, and prepares reports within established protocol/time frame. This position will work closely with Pinellas County School Board for educational and training opportunities for participants.

PRIMARY JOB DUTIES AND RESPONSIBILITIES:

• Evaluates the clients’ education, training, work history, interests, and skills to develop a successful employment plan outlining the steps necessary to remove barriers and obtain and sustain employment.
• Meets individually with clients to provide career counseling to promote and support employment choices consistent with clients’ vocational goals, interest, and skills.
• Provides follow up services to maximize job retention, facilitates wage progression, and encourages further education.
• Provides information and referrals to educational/training programs and other community supports.
• Ensures that all participants are engaged with our workforce development team through continual outreach.
• Effectively links clients to programs and services provided by HEP and external organizations as appropriate.
• Promotes employment service programs and effectively collaborates with appropriate staff, organizations and community partners.
• Provides vocational-oriented case management services to participants throughout the term of their participation.
• Provide follow-up services including access to public benefits, housing information and housing referrals.
• Researches/ identifies job leads, assists in securing employment and retention and provides additional supports as needed ensuring overall success and stability of all participants.
• Meets all required performance standards including established monthly outcomes.
• Attends weekly staff meetings and other meetings/trainings as required.
• Adheres to Program Operating Procedures.
• Performs other related duties as assigned by Director of Workforce Development.

EDUCATION, KNOWLEDGE AND SKILLS:

• Bachelor Degree in Human or Social Services preferred
• Minimum of two (2) years’ experience as an employment counselor in workforce development, job training, adult education, or adult development programs.
• Current, clean Florida Driver’s License to provide transportation of clients through company vehicles
• Working knowledge of workforce development principles, theories, and practices.
• Demonstrated ability to establish priorities, implement plans, and meet deadlines.
• Individual must have high degree of knowledge and training working with diverse populations
• Ability to collaborate with community offices and organizations to establish effective support networks.
• Basic knowledge of severe and persistent mental illness and substance abuse
• Knowledge of the functions of case management
• Enhanced knowledge of resources in the community available for the homeless population
• Strong oral and written communications and interpersonal skills
• Strong organizational, time management and data management skills
• Proven ability to work effectively both individually and as part of a team
• Ability to multi-task and problem solve under pressure and easily adapt to change
• Ability to provide excellent customer service at all times
• Ability to represent HEP and the homeless adults it serves to employers, career centers, and other agencies delivering employment and training services.
• Strong computer skills
• Ability to resolve conflicts diplomatically, to be decisive and to make professional judgments with approval from the Director of Workforce Development
• Successful candidate must possess the temperament to work with individuals with untreated mental illness and substance abuse issues around vocational and employment issues
• Demonstrated ability to develop partnerships with external agencies and resources
• Experience in conducting workshops, developing presentations, and project facilitation

WORKING CONDITIONS:

• The physical environment requires the employee to work both inside and outside in heat, wet/humid, dry/arid conditions
• Sitting, standing, walking, bending, reaching and ability to lift up to 35 pounds