Employment Opportunities

Please see below for current employment opportunities and descriptions listed by department:

HEP employment opportunities are also posted on Indeed.com, search “HEP” in Clearwater, FL
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DEPARTMENT: THRIFT STORE

Title: Cashier/Store Clerk (Full Time)
Reports to: Thrift Store Manager
Department: Thrift Store
FLSA Status: Non-Exempt

GENERAL SUMMARY:
The Cashier/Store Clerk will be responsible for providing all customers with a pleasant shopping experience and contributing to the success of the Thrift Store.

PRINCIPLE JOB DUTIES AND RESPONSIBILITIES:
• Greeting all store customers upon entrance and assisting with any needs or concerns
• Providing excellent customer service in a professional manner at all times
• Following standard operating procedures of the store
• Sorting through donations and organizing sections or racks for store purchases
• Researching prices in preparation for sales
• Helping to keep the Thrift Store clean and safe for all parties
• Completing all tasks and deadlines as assigned by the Thrift Store Manager

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED:
• High School degree, diploma or GED equivalent
• Excellent organization and time management skills
• Professional demeanor and willingness to serve the homeless community as well as working with volunteers when needed
• Easily adapt and work independently as well as in a team setting
• Must have good verbal, written and interpersonal skills
• 6 months’ previous customer service or guest service experience preferred

WORKING CONDITIONS:
• Up to 100% of the shift requires standing and extensive periods of time on your feet
• Continuous use of hands and arms as well as bending, reaching, twisting and lifting
• Ability to lift up to 35 lbs. as needed
The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.
HEP is a Drug Free Workplace and Equal Opportunity Employer. HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities. HEP encourages people of all minority statuses to apply.

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.


DEPARTMENT: DENTAL & WELLNESS

Title: Activity Coordinator/ Part Time
Reports to: Associate Director of Dental and Wellness
Department: Dental and Wellness Clinic
FLSA Status: Non-Exempt

GENERAL SUMMARY:
The Activities Coordinator will motivate veterans by virtue of a positive, friendly attitude in order to enable participants to gain greater access to activities at HEP and within the neighborhood. The Activities Coordinator will provide a wide range of activities of interest and stimulate the physical and mental state and well-being of the residents, by planning ongoing weekly games, activities and events. The primary role of the Activity Coordinator is to come up with ways to keep veterans involved, entertained, enthusiastic, and most of all, active.

PRINCIPLE DUTIES AND RESPONSIBILITIES:
• Coordinate extracurricular activities for veterans affected by ongoing substance abuse disorders, severe and persistent mental illness and/or physical disability
• Formulate and maintain an ongoing schedule of events and activities throughout each operating period
• Meet with HEP administrative staff on a continued basis to review the recreation budget in conjunction with all scheduled activities
• Schedule payment for events, arrange and provide transportation and monitor all participants appropriately
• Track attendance of all participants and document a detailed travel and expense log for all outings and activities
• Ensure all veterans abide by HEP program rules and procedures while on and off site
• Support Clubhouse Volunteers and recruit Volunteers when needed
• Oversee Clubhouse cleaning and report needed repairs to Maintenance

KNOWLEDGE, SKILLS, AND ABILITIES:
• Strong oral communications and interpersonal skills
• Strong organizational, time management, and data management skills
• Proven ability to work effectively both individually and as part of a team
• Ability to multi-task and problem solve under pressure
• Providing positive customer service to difficult populations
• Ability to comfortably operate and transport individuals in a 15 passenger van

EXPERIENCE, QUALIFICATIONS:
• High school diploma preferred
• Current, clean Florida Driver’s License to drive company vehicle
The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.
HEP is a Drug Free Workplace and Equal Opportunity Employer. HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities. HEP encourages people of all minority statuses to apply.

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.


DEPARTMENT: PROGRAMS 

Title: Community Based Case Manager                    
Reports to:  Director of Housing
Department: Programs
FLSA Status: Non-Exempt

GENERAL SUMMARY:

This Case Manager position will improve the retention of housing for Veterans who were previously homeless and are transitioning to permanent housing from the VA’s Homeless Providers GPD Program or the VA’s Healthcare for Homeless Veterans (HCHV) Contracted Residential Services (CRS) Program in the Bay Pines catchment area. Bay Pines and its outpatient clinics serve Veterans residing in 10 counties in central southwest Florida, including Charlotte, Collier, Desoto, Hardee, Highlands, Hillsborough, Lee, Manatee, Pinellas and Sarasota. Utilizing evidence-based practices such as Critical Time Intervention and Motivational Interviewing. This Case Manager will make in-home visits and phone contact with Veterans on their case load at regular intervals for up to six-months to provide education on budgeting, lease agreements, tenant rights and responsibilities, the use of public transportation and meal planning. Case managers will provide interventions and coordinate the provision of services necessary to ensure each participants success. Case management services will be gradually phased out to ensure that participants are equipped to live independently upon the conclusion of services. The Case Manager plays a primary role in ensuring all newly-housed Veterans receive services that meet regulatory and agency standards and ensures that records are kept in compliance with those standards. The Case Manager must have thorough knowledge of all resources and related supports to fulfill the mission and goals of associated organizations.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

  • • Participate in weekly GPD/HCHV Discharge Planning Meetings led by GPD Liaison
    • Facilitate the Intake process in accordance with established Policies and Procedures
    • In conjunction with the Veteran, develop an Individual Treatment Plan (ITP) within 3 days of intake
    • Provide education on tenant rights and responsibilities and lease agreements
    • Work with landlords to promote access to affordable housing and housing retention
    • Provide education on use of public transportation
    • Provide interventions to address medical, mental health and substance abuse needs
    • Provide budgeting assistance
    • Provide meal planning assistance
    • Promote the development of natural supports
    • Conduct Re-Assessments at three-month mark
    • Provide coordinated case management services designed to maintain, enhance or promote
    residential stability and functional integrity
    • Utilize Standards of Care to inform services
    • Conduct monitoring and follow-up to confirm completion of referrals and service utilization
    • Advocate on behalf of Veterans to utilize independent living skills and strategies
    • Make case management contact according to ITP
    • Participate in weekly multi-disciplinary team case conferences
    • Ensure files are maintained and meet compliance standards
    • Ensure accurate data collection/reporting
    • Comply with all federal, state and local laws and regulations
    • Comply with the Health Insurance Portability and Accountability Act (HIPPA)
    • Provide excellent services to all residents
    • Liaison with external stakeholders including service partners, government representatives,
    community stakeholders, hospital personnel, and other agencies to ensure responsive and effective
    service planning and delivery.
    • Ensure effective collaboration with internal stakeholders
    • Work with HEP’s Director of Housing to provide grant deliverables
    • Coordinate with Compliance Department to ensure compliance with all internal policies, federal,
    state and local laws and regulations
    • Generate regular and as-needed reports on outcomes, goals, and data tracking

EDUCATION, SKILLS AND ABILITIES REQUIRED:

  • Bachelor Degree in Health, Human or Education Services and two years of case management
    experience with homeless persons or persons with a history of mental illness, homelessness or
    chemical dependence preferred
    • Ability and means to travel on a flexible schedule as needed, proof of liability and property damage
    insurance on vehicle used is required
    • Basic knowledge of mental illness and substance abuse
    • Practical knowledge of evidenced based practices such as Critical Time Intervention (CTI),
    Motivational Interviewing (MI) and Stages of Change
    • Knowledge of the functions of case management
    • Enhanced knowledge of resources in the community available for the homeless population
    • Strong oral and written communications and interpersonal skills
    • Strong organizational, time management and data management skills
    • Proven ability to work effectively both individually and as part of a team
    • Ability to multi-task and problem solve under pressure
    • Ability to provide excellent customer service to difficult populations

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.

HEP is a Drug Free Workplace and Equal Opportunity Employer.  HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities.  HEP encourages people of all minority statuses to apply. 

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.


DEPARTMENT: PROGRAMS 

Title: Case Management Assistant
Reports to: Director of Housing
Department: Programs (Outreach/Emergency Housing)
FLSA Status: Non-Exempt

GENERAL SUMMARY:

The Case Management Assistant is responsible for maintaining a safe and secure environment in a respectful and dignified manner while supervising and assisting guests in the HEP Adult Dormitory. The Case Management Assistant reports to the Director of Housing, and works closely with Case Managers, Benefits Specialist and Community Partners. The Case Management Assistant has routine contact with guests, volunteers and donors, assisting Case Managers in finding out guests needs and assists in counseling. The position is focused on supporting the role of the Case Management Department in optimizing the Care Management process and Case Manager efficiency and effectiveness.

Scheduling flexibility is required.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Position typically will include overnight and weekend shifts
• Provide shelter and crisis intervention to address the immediate needs of the chronic and non-chronic homeless population
• Providing bedding, towels for showers, and personal hygiene needs such as toothbrushes and deodorant
• Enforce program rules and procedures to ensure compliance inclusive of HEP’s substance abuse policy and missed bed check policy
• Administering medications and recording distribution on an as needed basis
• Maintaining sign-in sheets and entering guest data and information accurately and appropriately
• Reporting and recording events at the shelter including unusual occurrences or damage
• Assisting with facility clean up including sleeping areas, kitchen, and bathroom
• Conducting regular perimeter checks of shelter property and reporting any irregularities including fire hazards, leaking water pipes, or unlocked doors to the appropriate parties
• Respond to all off-site calls from HEP residents requesting assistance and visit each offsite property in a timely manner
• Calling fire or police department in emergency situations
• Completing monthly fire drills
• Performing other duties and projects as assigned

EDUCATION AND/OR EXPERIENCE:

• High School Diploma or equivalent preferred
• One-year experience working with adults who have a history of mental health, substance abuse, and/or co-occurring disorders
• Interest in social work, psychology, sociology and/or related fields preferred
• Possesses current CPR certificate, or able to obtain one

ADDITIONAL REQUIREMENTS:

• Have basic knowledge of severe and persistent mental illness and substance abuse
• Excellent interpersonal and oral communication skills and professionalism in dealing with guests, co-workers, volunteers and donors required
• Ability to maintain the privacy and confidentiality of our guests at all times
• Ability to work with communicate effectively with diverse populations
• Ability to solve problems independently and promptly take appropriate action
• Ability to clearly document guest activity and important shelter issues through shelter log entries
• Ability to resolve conflicts while maintaining the dignity of our guests and the procedures of the shelter
• Ability to coordinate, analyze, observe, make decisions and meet deadlines in a timely manner
• Attend required Staff Meetings to keep informed on any shelter policy or procedures changes
• Ability to be flexible and work as a team player required
• Ability to work independently without supervision as well as a team
• Excellent listening skills are important
• Adhere to policies and procedures of the Chico Community Shelter Partnership
• Able to lift and carry 35 pounds from an overhead position to the floor
• Basic computer literacy and data entry skills required

WORKING CONDITIONS:

• Up to 75% of the shift requires moving about on foot
• The physical environment requires the employee to work both inside and outside in heat, wet/humid, and dry/arid conditions.

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.

HEP is a Drug Free Workplace and Equal Opportunity Employer. HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities. HEP encourages people of all minority statuses to apply.

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.


DEPARTMENT: SUPPORT SERVICES 

Title: CHAP Coordinator
Reports to: Director of Housing
Department: Support Services
FLSA Status: Non-Exempt

GENERAL SUMMARY:

The CHAP Coordinator will provide a supporting role in the Support Services department by assisting low income families and singles in receiving CHAP and LIFT funding.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Comply with Coordinated entry efforts of serving those with highest acuity level first
• Screen community families/singles for qualifying income to receive CHAP or Lift applications
• Obtain required documentation and process all applications for CHAP funding through Pinellas County ESG Grants and LIFT funding through 211 Tampa Bay
• Conduct off site inspections on units of applicants who qualify for the program
• Coordinate with Landlords in regard to successfully accessing all eligible benefits under CHAP and LIFT Programs
• Document all HEP client interaction and services provided through internal system database
• Maintain record of families/singles served in addition to outcomes and services provided
• Attend monthly Rapid Rehousing meetings and provider calls coordinated through the HLB
• Possess clear understanding, access and implementation of all family service delivery systems in the community effectively linking clients based on need and eligibility
• Complete all assigned employee trainings by deadline given

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED:

• Strong oral and written communications and interpersonal skills. Bi-lingual is a plus
• Strong organizational, time management, and data management skills
• Proven ability to work effectively both individually as well as part of a team
• Ability to remain flexible in a fast paced, changing environment
• Ability to multi-task and problem solve under pressure
• Ability to provide positive customer service to difficult populations

EXPERIENCE & EDUCATION QUALIFICATIONS:

• Bachelor Degree in Human or Social Services preferred or equivalent experience
• Current & clean Florida Driver’s License, ability to pass Department of Transportation physical to drive company vehicles or transport clients
• One-year experience working with adults or families who have substance abuse, mental health and/or physical disabilities
• Knowledge of affordable rental communities in the county as well as the ability to build and maintain relationships with Landlords in the community
• Knowledge of resources available to the homeless population

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Walking, Standing, Sitting, Bending, Twisting, Reaching, Climbing
• Both indoor and outdoor weather conditions

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.

HEP is a Drug Free Workplace and Equal Opportunity Employer. HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities. HEP encourages people of all minority statuses to apply.

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.