Employment Opportunities

Please see below for current employment opportunities and descriptions listed by department:

HEP employment opportunities are also posted on Indeed.com, search “HEP” in Clearwater, FL

HEP is a Drug Free Workplace and Equal Opportunity Employer. HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities. HEP encourages people of all minority statuses to apply.

DEPARTMENT: WORKFORCE DEVELOPMENT

TITLE: Director of Workforce Development
IMMEDIATE SUPERVISOR: Executive Vice President
DEPARTMENT: Workforce Development
FLSA: Exempt

GENERAL SUMMARY:
The Director of Workforce Development plays a lead role in the development, expansion, coordination and implementation of HEP’s vocational and employment services. The position as Director of Workforce Development focuses on establishing and maintaining all strategic community alignments and partnerships as well as supervision of internal employment staff and all program related elements. HEP’s employment services are designed to serve not only HEP residents but also the surrounding community. Significant community engagement and coordination in anticipation of collective efforts supporting various training and employment opportunities is vital to the successful outcome of this program and the students enrolled.

PRINCIPLE DUTIES AND RESPONSIBILITIES ESSENTIAL FUNCTIONS:
Continual effort toward employment service expansion, aligning appropriate community resources and partnerships in addition to internal enhancement of existing service delivery. Maintain consistent coordination with Executive Vice President to ensure all prospective alignments, partnerships and program enhancements are in support of HEP’s mission, vision and values.

Main Activities:

Ensure quality of care and excellent service delivery for all employment related services
Hire, train and effectively supervise all program related staff.
Coach and mentor employees as necessary
Liaise with other program directors and support staff as necessary
Assist in identifying gaps in overall service delivery and program objectives
Continual focus on ways for program enhancement, expansion and client engagement/retention.
Ensure timely data collection and analysis, provide monthly outcome reports and ensure reliable process for continuous data collection
Report all barriers, challenges, concerns and ideas to Executive Vice President as applicable
Liaise with clients regarding issues and concerns
Resolve grievances by program participants through the use of the grievance procedure

External Relations:

Propose, develop and maintain favorable relationships with external stakeholders including service partners, government representatives, community stakeholders, employers, and other agencies relevant to workforce development planning and program operation
Serve as a representative on committees when applicable
Attend all community meetings, trainings and forums applicable to workforce development
Comply with all federal, state and local laws and regulations

Administrative:

Create and update job descriptions for staff within the department
Develop, update and streamline all program related documentation, client forms, policy and procedures and program related marketing efforts.
Conduct employee evaluations in a timely manner
Conduct staff meetings to encourage communication and team work

Assess training needs and facilitate training opportunities

Work closely with the Compliance Department to ensure compliance with all internal policies, federal, state, and local laws and regulations
Participate in budget planning, track expenses, evaluate costs, and consider ways to conserve on costs.
Participate in regularly scheduled management meetings
Ensure program staff success, support and productivity through continuous monitoring, one on one meetings and routine follow up.

EDUCATION, KNOWLEDGE AND SKILLS:

BA or BS degree or equivalent work experience
Thorough understanding of relevant service delivery concepts and structures, including Housing First, motivational interviewing, stages of change, and the Pinellas County Continuum of Care
The ability to interact well with guests, showing both compassion as well as consistency
Experience networking with community providers, funders, etc.
The ability to lead, motivate, train, and supervise staff
The ability to work with the public, including neighbors and volunteers

Strong organization and time management skills to sustain projects and contacts
The ability to work independently and as part of a team
Excellent computer skills including Microsoft Programs
Must possess excellent organizational, interpersonal, supervisory, writing, and management skills.
Ability to respond effectively to the most sensitive inquiries or complaints.
Clean Florida driver’s license

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.

DEPARTMENT: WORKFORCE DEVELOPMENT

Title: Career Counselor
Reports to: Director of Workforce Development
Department: Workforce
FLSA Status: Non-Exempt

GENERAL SUMMARY:

The Career Counselor provides employment and career related services to achieve job placement, retention and career advancement aligned with individuals’ economic security goals. This position provides individual and group career counseling, job search coaching, administers assessments, and understands labor trends. This position will conduct campus-wide career education and provide employment opportunities in direct alignment and coordination with on-site, Pinellas County School Board staff. The Career Counselor is responsible for maintaining all client records, collecting and entering data, and preparing reports within established protocol/timeframe in addition to assisting with job placement, resume development, interviewing skills, and resume referrals.

PRIMARY JOB DUTIES AND RESPONSIBLITIES:

Conduct individual and group counseling sessions to help participant make informed career decision. Assist and guide participants through occupational exploration and career decision-making process.
Prioritize and deliver established curriculum supporting financial literacy.
Determine appropriate assessments and interventions required to assist participants. Analyze and interpret career assessment results and incorporate in career counseling and job coaching sessions.
Teach and coach participants in self-directed job search strategies. Provide resume/cover letter critiques and interview skills training.
Engage participants to use on-line resources for researching employers and current employment opportunities.
Develop and conduct career/job search, resume development and interviewing skills workshops.
Assist with and/or coordinate logistical and administrative details for career fairs, on-campus interview schedules, job listing service and special career events.
Evaluates the clients’ education, training, work history, interests, and skills to develop a successful employment plan outlining the steps necessary to remove barriers and obtain and sustain employment.
Provides follow up services to maximize job retention, facilitates wage progression, and encourages further education.
Provides information and referrals to educational/training programs and other community supports.
Meets all required performance standards including established monthly outcomes.
Attends weekly staff meetings and other meetings/trainings as required.
Adheres to Program Operating Procedures.
Performs other related duties as assigned.

EDUCATION, KNOWLEDGE AND SKILLS:

Bachelor Degree in Human or Social Services preferred
Minimum of two (2) years’ experience as an employment counselor in workforce development, job training, adult education, or adult development programs.
Working knowledge of workforce development principles, theories, and practices.
Demonstrated ability to establish priorities, implement plans, and meet deadlines.
Individual must have high degree of knowledge and training working with diverse populations
Ability to collaborate with community offices and organizations to establish effective support networks.
Basic knowledge of severe and persistent mental illness and substance abuse
Knowledge of the functions of case management
Enhanced knowledge of resources in the community available for the homeless population
Strong oral and written communications and interpersonal skills
Strong organizational, time management and data management skills
Proven ability to work effectively both individually and as part of a team
Ability to multi-task and problem solve under pressure and easily adapt to change
Ability to provide excellent customer service at all times
Ability to represent HEP and the homeless adults it serves to employers, career centers, and other agencies delivering employment and training services.
Strong Microsoft Office Suite (Outlook, Word, Excel, Power Point) skills
Ability to resolve conflicts diplomatically, to be decisive and to make professional judgments with approval from the Director of Workforce Development
Successful candidate must possess the temperament to work with individuals with untreated mental illness and substance abuse issues around vocational and employment issues
Demonstrated ability to develop partnerships with external agencies and resources
Experience in conducting workshops, developing presentations, and project facilitation

WORKING CONDITIONS:

The physical environment requires the employee to work both inside and outside in heat, wet/humid, dry/arid conditions
Sitting, standing, walking, bending, reaching and ability to lift up to 35 pounds

Current, clean Florida Driver’s License to provide transportation of clients using company vehicles

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org