Employment Opportunities

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Please see below for current employment opportunities and descriptions:

Title: Family Case Manager
Reports to: Director of Housing
Department: Emergency and Permanent Housing
FLSA Status: Non-Exempt

GENERAL SUMMARY:

The family case manager completes screenings, assessments, treatment plans, monitoring, follow up, case conferences, and discharge planning for families enrolled in our Emergency Shelter and Permanent Supportive Housing Programs. The Case Manager plays a primary role in ensuring that clients receive services that meet regulatory and agency standards, and ensures that records are kept in compliance with those standards. The Case Manager must have thorough knowledge of all programs and related services to fulfill the mission and goals of the organization.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Facilitate the Intake process in accordance with established Policies and Procedures
Conduct Screenings and Assessments at intake
In conjunction with the family, develop an Individual Treatment Plan (ITP) within 3 days of intake
Perform Reassessments when a family’s needs change or they have re-entered the program
Provide coordinated case management services designed to maintain, enhance or promote residential stability and functional integrity
Utilize Standards of Care to inform services
Monitor changes in the family’s condition and update the ITP accordingly
Provide interventions and linked referrals
Ensure coordination of care
Conduct monitoring and follow-up to confirm completion of referrals and service utilization
Advocate on behalf of families to utilize independent living skills and strategies
Assist families in resolving any barriers
Maintain client contact at a minimum of one contact attempted every week (for families in emergency housing)
Enforce program rules and procedures
Participate in multi-disciplinary team case conferences to assist in problem solving related to ITP goals
Conduct discharge planning for the safe and successful transition of a family from the time of their admission to HEP to their reentry to the community
Ensure client files are maintained and meet compliance standards
Ensure accurate data collection/reporting
Ensure vacant units are cleaned and prepared within designated time frame
Comply with the coordinated entry system by reporting open beds in a timely manner and accepting referrals from their prioritization list
Comply with all federal, state and local laws and regulations
Comply with the Health Insurance Portability and Accountability Act (HIPPA)
Provide excellent services to all residents

Liaison with external stakeholders including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
Ensure effective collaboration with internal stakeholders including Morton Plant Outreach Team, Bay Care Behavioral Health, and R’Club
Work with Grant writer and Director of Housing to provide grant/contract deliverables
Coordinate with Compliance Department to ensure compliance with all internal policies, federal, state and local laws and regulations
Generate regular and as-needed reports on outcomes, goals, and data tracking

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED:

Bachelor’s Degree or equivalent experience
Current, clean Florida Driver’s License
Basic knowledge of mental illness and substance abuse
Practical knowledge of evidenced based practices such as Critical Time Intervention (CTI), Motivational Interviewing (MI) and Stages of Change
Knowledge of the functions of case management
Enhanced knowledge of resources in the community available for the homeless population
Strong oral and written communications as well as interpersonal skills
Strong organizational, time management and data management skills
Proven ability to work effectively both individually and as part of a team
Ability to multi-task and problem solve under pressure
Ability to provide excellent customer service to difficult populations

For more information and to apply, please contact Natasha Jones-Baker at Njones-baker@HEPempowers.org.

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Title: Receptionist
Reports to: Director of Housing
Department: Programs
FLSA Status: Non-Exempt

GENERAL SUMMARY:
A full time clerical position that provides a welcoming and professional environment for all associated with HEP while supporting daily administrative functions as assigned.

PRINCIPLE DUTIES AND RESPONSIBILITIES ESSENTIAL FUNCTIONS:

Responsible for providing a welcoming and professional environment for all
Answer incoming phone calls and forward them to the appropriate staff or program
Greet incoming visitors and notify appropriate staff upon arrival
Assist with data entry, maintaining records and logs, typing letters and memos, etc.
Schedule appointments and make contacts for individuals served
Assist with shipping and receiving
Maintain inventory for specific client items including client mail and other sensitive documentation
Assist current residents as well as outside participants with confirmation and submission of required documentation in regard to community service hours completed on HEP property
Assist HEP staff in specific data entry tasks regarding client activity requirements
Track and document all interactions and services provided specific to certain clients in various programs
Coordinate office use between various partnering agencies
Maintain scheduling for various services for all clients from outside providers on a regular basis

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED:

Must have professional demeanor at all times
Effective communication both verbally and written with all individuals
Good organizational, problem solving, and self-starter skills
Ability to work individually as well as in a team setting
Sensitivity in handling confidential information
Basic computer knowledge of Microsoft Office Suite (Outlook, Word, Excel)
Ability to work in fast-paced environment
Detail and task orientated
Neat, pleasant appearance

For more information and to apply, please contact Natasha Jones-Baker at Njones-baker@HEPempowers.org.

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Title: Truck Driver (Part Time)
Reports to: Thrift Store Manager
Department: Thrift Store
FLSA Status: Non-Exempt

GENERAL SUMMARY:

The Truck Driver is responsible for donation pickups, loading, securing and unloading items safely as well as delivering furniture sold through the Thrift Store. Additionally the Truck Drive will assist in store duties assigned by manager when not on truck.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

Driving Box truck
Loading, securing and unloading items safely
Responsible for providing a professional and welcoming donor experience
Completing duties in the Thrift Store when not on truck as assigned by the Thrift Store Manager
Maintaining tracking logs of all trips and mileage to be turned in for review and approval
Oversee and train assistant on all responsibilities and required duties
Responsible for reporting any concerns, safety issues or injuries immediately

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED:

High School degree, Diploma or GED equivalent qualification from certified college
Clean, current Florida Driver’s License
Previous experience driving truck as well as loading and unloading furniture of all sizes
Exceptional customer service skills are a Must

WORKING CONDITIONS:

Up to 85% of the shift requires sitting, standing, bending, reaching, lifting and long periods of time on feet
The physical environment requires the employee to work both inside and outside in heat, wet/humid, and dry/arid conditions
Ability to lift up to 100 lbs mandatory for position

For more information and to apply, please contact Laurie Gearheart, at LGearheart@HEPempowers.org.