Employment Opportunities

HEP employment opportunities are also posted on Indeed.com, search “HEP” in Clearwater, FL


Please see below for current employment opportunities and descriptions:


Title: Family Case Manager    
Reports to:  Director of Housing
Department: Emergency and Permanent Housing
FLSA Status: Non-Exempt


 The family case manager completes screenings, assessments, treatment plans, monitoring, follow up, case conferences, and discharge planning for families enrolled in our Emergency Shelter and Permanent Supportive Housing Programs.  The Case Manager plays a primary role in ensuring that clients receive services that meet regulatory and agency standards, and ensures that records are kept in compliance with those standards. The Case Manager must have thorough knowledge of all programs and related services to fulfill the mission and goals of the organization.


  • Facilitate the Intake process in accordance with established Policies and Procedures
  • Conduct Screenings and Assessments at intake
  • In conjunction with the family, develop an Individual Treatment Plan (ITP) within 3 days of intake
  • Perform Reassessments when a family’s needs change or they have re-entered the program
  • Provide coordinated case management services designed to maintain, enhance or promote residential stability and functional integrity
  • Utilize Standards of Care to inform services
  • Monitor changes in the family’s condition and update the ITP accordingly
  • Provide interventions and linked referrals
  • Ensure coordination of care
  • Conduct monitoring and follow-up to confirm completion of referrals and service utilization
  • Advocate on behalf of families to utilize independent living skills and strategies
  • Assist families in resolving any barriers
  • Maintain client contact at a minimum of one contact attempted every week (for families in emergency housing)
  • Enforce program rules and procedures
  • Participate in multi-disciplinary team case conferences to assist in problem solving related to ITP goals
  • Conduct discharge planning for the safe and successful transition of a family from the time of their admission to HEP to their reentry to the community
  • Ensure client files are maintained and meet compliance standards
  • Ensure accurate data collection/reporting
  • Ensure vacant units are cleaned and prepared within designated time frame
  • Comply with the coordinated entry system by reporting open beds in a timely manner and accepting referrals from their prioritization list
  • Comply with all federal, state and local laws and regulations
  • Comply with the Health Insurance Portability and Accountability Act (HIPPA)
  • Provide excellent services to all residents
  • Liaison with external stakeholders including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
  • Ensure effective collaboration with internal stakeholders including Morton Plant Outreach Team, Bay Care Behavioral Health, and R’Club
  • Work with Grant writer and Director of Housing to provide grant/contract deliverables
  • Coordinate with Compliance Department to ensure compliance with all internal policies, federal, state and local laws and regulations
  • Generate regular and as-needed reports on outcomes, goals, and data tracking


  • Bachelor’s Degree or equivalent experience
  • Current, clean Florida Driver’s License
  • Basic knowledge of mental illness and substance abuse
  • Practical knowledge of evidenced based practices such as Critical Time Intervention (CTI), Motivational Interviewing (MI) and Stages of Change
  • Knowledge of the functions of case management
  • Enhanced knowledge of resources in the community available for the homeless population
  • Strong oral and written communications as well as interpersonal skills
  • Strong organizational, time management and data management skills
  • Proven ability to work effectively both individually and as part of a team
  • Ability to multi-task and problem solve under pressure
  • Ability to provide excellent customer service to difficult populations

For more information and to apply, please contact Natasha Jones-Baker at Njones-baker@HEPempowers.org.



Title: Receptionist
Reports to: Director of Housing
Department: Programs
FLSA Status: Non-Exempt

A full time clerical position that provides a welcoming and professional environment for all associated with HEP while supporting daily administrative functions as assigned.


  • Responsible for providing a welcoming and professional environment for all
  • Answer incoming phone calls and forward them to the appropriate staff or program
  • Greet incoming visitors and notify appropriate staff upon arrival
  • Assist with data entry, maintaining records and logs, typing letters and memos, etc.
  • Schedule appointments and make contacts for individuals served
  • Assist with shipping and receiving
  • Maintain inventory for specific client items including client mail and other sensitive documentation
  • Assist current residents as well as outside participants with confirmation and submission of required documentation in regard to community service hours completed on HEP property
  • Assist HEP staff in specific data entry tasks regarding client activity requirements
  • Track and document all interactions and services provided specific to certain clients in various programs
  • Coordinate office use between various partnering agencies
  • Maintain scheduling for various services for all clients from outside providers on a regular basis


  • Must have professional demeanor at all times
  • Effective communication both verbally and written with all individuals
  • Good organizational, problem solving, and self-starter skills
  • Ability to work individually as well as in a team setting
  • Sensitivity in handling confidential information
  • Basic computer knowledge of Microsoft Office Suite (Outlook, Word, Excel)
  • Ability to work in fast-paced environment
  • Detail and task orientated
  • Neat, pleasant appearance

For more information and to apply, please contact Natasha Jones-Baker at Njones-baker@HEPempowers.org.


Title: Truck Driver (Part Time)
Reports to: Thrift Store Manager
Department: Thrift Store
FLSA Status: Non-Exempt


The Truck Driver is responsible for donation pickups, loading, securing and unloading items safely as well as delivering furniture sold through the Thrift Store.  Additionally the Truck Drive will assist in store duties assigned by manager when not on truck.


  • Driving Box truck
  • Loading, securing and unloading items safely
  • Responsible for providing a professional and welcoming donor experience
  • Completing duties in the Thrift Store when not on truck as assigned by the Thrift Store Manager
  • Maintaining tracking logs of all trips and mileage to be turned in for review and approval
  • Oversee and train assistant on all responsibilities and required duties
  • Responsible for reporting any concerns, safety issues or injuries immediately


  • High School degree, Diploma or GED equivalent qualification from certified college
  • Clean, current Florida Driver’s License
  • Previous experience driving truck as well as loading and unloading furniture of all sizes
  • Exceptional customer service skills are a Must


  • Up to 85% of the shift requires sitting, standing, bending, reaching, lifting and long periods of time on feet
  • The physical environment requires the employee to work both inside and outside in heat, wet/humid, and dry/arid conditions
  • Ability to lift up to 100 lbs mandatory for position

For more information and to apply, please contact Laurie Gearheart, at LGearheart@HEPempowers.org.