Employment Opportunities

Please see below for current employment opportunities and descriptions listed by department:

HEP employment opportunities are also posted on Indeed.com, search “HEP” in Clearwater, FL

HEP is a Drug Free Workplace and Equal Opportunity Employer. HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities. HEP encourages people of all minority statuses to apply.


DEPARTMENT: WORKFORCE DEVELOPMENT

TITLE: Director of Workforce Development
IMMEDIATE SUPERVISOR:  Executive Vice President
DEPARTMENT: Workforce Development
FLSA: Exempt

GENERAL SUMMARY:
The Director of Workforce Development plays a lead role in the development, expansion, coordination and implementation of HEP’s vocational and employment services. The position as Director of Workforce Development focuses on establishing and maintaining all strategic community alignments and partnerships as well as supervision of internal employment staff and all program related elements. HEP’s employment services are designed to serve not only HEP residents but also the surrounding community. Significant community engagement and coordination in anticipation of collective efforts supporting various training and employment opportunities is vital to the successful outcome of this program and the students enrolled.

PRINCIPLE DUTIES AND RESPONSIBILITIES ESSENTIAL FUNCTIONS:
Continual effort toward employment service expansion, aligning appropriate community resources and partnerships in addition to internal enhancement of existing service delivery. Maintain consistent coordination with Executive Vice President to ensure all prospective alignments, partnerships and program enhancements are in support of HEP’s mission, vision and values.

Main Activities:

  • Ensure quality of care and excellent service delivery for all employment related services
  • Hire, train and effectively supervise all program related staff.
  • Coach and mentor employees as necessary
  • Liaise with other program directors and support staff as necessary
  • Assist in identifying gaps in overall service delivery and program objectives
  • Continual focus on ways for program enhancement, expansion and client engagement/retention.
  • Ensure timely data collection and analysis, provide monthly outcome reports and ensure reliable process for continuous data collection
  • Report all barriers, challenges, concerns and ideas to Executive Vice President as applicable
  • Liaise with clients regarding issues and concerns
  • Resolve grievances by program participants through the use of the grievance procedure

External Relations:

  • Propose, develop and maintain favorable relationships with external stakeholders including service partners, government representatives, community stakeholders, employers, and other agencies relevant to workforce development planning and program operation
  • Serve as a representative on committees when applicable
  • Attend all community meetings, trainings and forums applicable to workforce development
  • Comply with all federal, state and local laws and regulations

  Administrative:

  • Create and update job descriptions for staff within the department
  • Develop, update and streamline all program related documentation, client forms, policy and procedures and program related marketing efforts.
  • Conduct employee evaluations in a timely manner
  • Conduct staff meetings to encourage communication and team work
  • Assess training needs and facilitate training opportunities
  • Work closely with the Compliance Department to ensure compliance with all internal policies, federal, state, and local laws and regulations
  • Participate in budget planning, track expenses, evaluate costs, and consider ways to conserve on costs.
  • Participate in regularly scheduled management meetings
  • Ensure program staff success, support and productivity through continuous monitoring, one on one meetings and routine follow up.

EDUCATION, KNOWLEDGE AND SKILLS:

  • BA or BS degree or equivalent work experience
  • Thorough understanding of relevant service delivery concepts and structures, including Housing First, motivational interviewing, stages of change, and the Pinellas County Continuum of Care
  • The ability to interact well with guests, showing both compassion as well as consistency
  • Experience networking with community providers, funders, etc.
  • The ability to lead, motivate, train, and supervise staff
  • The ability to work with the public, including neighbors and volunteers
  • Strong organization and time management skills to sustain projects and contacts
  • The ability to work independently and as part of a team
  • Excellent computer skills including Microsoft Programs
  • Must possess excellent organizational, interpersonal, supervisory, writing, and management skills.
  • Ability to respond effectively to the most sensitive inquiries or complaints.
  • Clean Florida driver’s license

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities

HEP is a Drug Free Workplace and Equal Opportunity Employer.  HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities.  HEP encourages people of all minority statuses to apply. 

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.


DEPARTMENT: WORKFORCE DEVELOPMENT

Title: Career Counselor
Reports to: Director of Workforce Development
Department: Workforce
FLSA Status: Non-Exempt

GENERAL SUMMARY:

The Career Counselor provides employment and career related services to achieve job placement, retention and career advancement aligned with individuals’ economic security goals. This position provides individual and group career counseling, job search coaching, administers assessments, and understands labor trends. This position will conduct campus-wide career education and provide employment opportunities in direct alignment and coordination with on-site, Pinellas County School Board staff. The Career Counselor is responsible for maintaining all client records, collecting and entering data, and preparing reports within established protocol/timeframe in addition to assisting with job placement, resume development, interviewing skills, and resume referrals.

PRIMARY JOB DUTIES AND RESPONSIBLITIES:

  • Conduct individual and group counseling sessions to help participant make informed career decision. Assist and guide participants through occupational exploration and career decision-making process.
  • Prioritize and deliver established curriculum supporting financial literacy.
  • Determine appropriate assessments and interventions required to assist participants. Analyze and interpret career assessment results and incorporate in career counseling and job coaching sessions.
  • Teach and coach participants in self-directed job search strategies. Provide resume/cover letter critiques and interview skills training.
  • Engage participants to use on-line resources for researching employers and current employment opportunities.
  • Develop and conduct career/job search, resume development and interviewing skills workshops.
  • Assist with and/or coordinate logistical and administrative details for career fairs, on-campus interview schedules, job listing service and special career events.
  • Evaluates the clients’ education, training, work history, interests, and skills to develop a successful employment plan outlining the steps necessary to remove barriers and obtain and sustain employment.
  • Provides follow up services to maximize job retention, facilitates wage progression, and encourages further education.
  • Provides information and referrals to educational/training programs and other community supports.
  • Meets all required performance standards including established monthly outcomes.
  • Attends weekly staff meetings and other meetings/trainings as required.
  • Adheres to Program Operating Procedures.
  • Performs other related duties as assigned.

EDUCATION, KNOWLEDGE AND SKILLS:

  • Bachelor Degree in Human or Social Services preferred
  • Minimum of two (2) years’ experience as an employment counselor in workforce development, job training, adult education, or adult development programs.
  • Working knowledge of workforce development principles, theories, and practices.
  • Demonstrated ability to establish priorities, implement plans, and meet deadlines.
  • Individual must have high degree of knowledge and training working with diverse populations
  • Ability to collaborate with community offices and organizations to establish effective support networks.
  • Basic knowledge of severe and persistent mental illness and substance abuse
  • Knowledge of the functions of case management
  • Enhanced knowledge of resources in the community available for the homeless population
  • Strong oral and written communications and interpersonal skills
  • Strong organizational, time management and data management skills
  • Proven ability to work effectively both individually and as part of a team
  • Ability to multi-task and problem solve under pressure and easily adapt to change
  • Ability to provide excellent customer service at all times
  • Ability to represent HEP and the homeless adults it serves to employers, career centers, and other agencies delivering employment and training services.
  • Strong Microsoft Office Suite (Outlook, Word, Excel, Power Point) skills
  • Ability to resolve conflicts diplomatically, to be decisive and to make professional judgments with approval from the Director of Workforce Development
  • Successful candidate must possess the temperament to work with individuals with untreated mental illness and substance abuse issues around vocational and employment issues
  • Demonstrated ability to develop partnerships with external agencies and resources
  • Experience in conducting workshops, developing presentations, and project facilitation

 WORKING CONDITIONS:

  • The physical environment requires the employee to work both inside and outside in heat, wet/humid, dry/arid conditions
  • Sitting, standing, walking, bending, reaching and ability to lift up to 35 pounds
  • Current, clean Florida Driver’s License to provide transportation of clients using company vehicles

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.

HEP is a Drug Free Workplace and Equal Opportunity Employer.  HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities.  HEP encourages people of all minority statuses to apply. 

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org


DEPARTMENT: WORKFORCE DEVELOPMENT

Title: Career Outreach Specialist
Reports to: Director of Workforce Development
Department: Workforce
FLSA Status: Non-Exempt

GENERAL SUMMARY:

The Career Outreach Specialist position will work closely with the Pinellas County School Board and other strategic partners to provide training and educational opportunities for participants residing at HEP in addition to those living in the surrounding community.  This position conducts research, identifies job leads in the community, and effectively collaborates with employers, community providers and various advocates to achieve successful employment placement and vocational training. The Career Outreach Specialist works closely with staff and participants to meet all Workforce Development goals related to training, enrollment, job development, placement and employment retention. The Career Outreach Specialist is responsible for marketing and coordination of recruitment services such as job postings, career fairs, community advocacy and engagement. This position requires significant community involvement, networking and ability to coordinate amongst various providers ensuring collective advocacy, support and utilization of available resources designed to enhance opportunity and accomplishment throughout our local community.

PRIMARY JOB DUTIES AND RESPONSIBLITIES:

  • Evaluates the clients’ education, training, work history, interests, and skills to develop a successful employment plan outlining the steps necessary to remove barriers and obtain and sustain employment.
  • Meets individually with clients to provide career counseling to promote and support employment choices consistent with clients’ vocational goals, interest, and skills.
  • Provides follow up services to maximize job retention, facilitates wage progression, and encourages further education.
  • Provides information and referrals to educational/training programs and other community supports.
  • Ensures that all participants are engaged with our workforce development team through continual outreach.
  • Effectively links clients to programs and services provided by HEP and external organizations as appropriate.
  • Promotes employment service programs and effectively collaborates with appropriate staff, organizations and community partners.
  • Provides vocational-oriented case management services to participants throughout the term of their participation.
  • Provide follow-up services including access to public benefits, housing information and housing referrals.
  • Researches/ identifies job leads, assists in securing employment and retention and provides additional supports as needed ensuring overall success and stability of all participants.
  • Meets all required performance standards including established monthly outcomes.
  • Attends weekly staff meetings and other meetings/trainings as required.
  • Adheres to Program Operating Procedures.
  • Performs other related duties as assigned by Director of Workforce Development.

EDUCATION, KNOWLEDGE AND SKILLS:

  • Bachelor Degree in Human or Social Services preferred
  • Minimum of two (2) years’ experience as an employment counselor in workforce development, job training, adult education, or adult development programs.
  • Current, clean Florida Driver’s License to provide transportation of clients through company vehicles
  • Working knowledge of workforce development principles, theories, and practices.
  • Demonstrated ability to establish priorities, implement plans, and meet deadlines.
  • Individual must have high degree of knowledge and training working with diverse populations
  • Ability to collaborate with community offices and organizations to establish effective support networks.
  • Basic knowledge of severe and persistent mental illness and substance abuse
  • Knowledge of the functions of case management
  • Enhanced knowledge of resources in the community available for the homeless population
  • Strong oral and written communications and interpersonal skills
  • Strong organizational, time management and data management skills
  • Proven ability to work effectively both individually and as part of a team
  • Ability to multi-task and problem solve under pressure and easily adapt to change
  • Superior customer service and speaking skills among various audiences a MUST
  • Ability to represent HEP and the homeless adults it serves to employers, career centers, and other agencies delivering employment and training services.
  • Strong Microsoft Office Suite (Outlook, Word, Excel, Power Point) skills
  • Ability to resolve conflicts diplomatically, to be decisive and to make professional judgments with approval from the Director of Workforce Development
  • Successful candidate must possess the temperament to work with individuals with untreated mental illness and substance abuse issues around vocational and employment issues
  • Demonstrated ability to develop partnerships with external agencies and resources
  • Experience in conducting workshops, developing presentations, and project facilitation

WORKING CONDITIONS:

  • The physical environment requires the employee to work both inside and outside in heat, wet/humid, dry/arid conditions
  • Sitting, standing, walking, bending, reaching and ability to lift up to 35 pounds
  • Current, clean Florida Driver’s License to provide transportation of clients using company vehicles

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.

HEP is a Drug Free Workplace and Equal Opportunity Employer.  HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities.  HEP encourages people of all minority statuses to apply. 

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org


DEPARTMENT: THRIFT STORE

Title: Cashier/Store Clerk (Part Time)
Reports to: Thrift Store Manager
Department: Thrift Store
FLSA Status: Non-Exempt

GENERAL SUMMARY:
The Cashier/Store Clerk will be responsible for providing all customers with a pleasant shopping experience and contributing to the success of the Thrift Store.

PRINCIPLE JOB DUTIES AND RESPONSIBILITIES:
• Greeting all store customers upon entrance and assisting with any needs or concerns
• Providing excellent customer service in a professional manner at all times
• Following standard operating procedures of the store
• Sorting through donations and organizing sections or racks for store purchases
• Helping to keep the Thrift Store clean and safe for all parties
• Completing all tasks and deadlines as assigned by the Thrift Store Manager

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED:
• High School degree, diploma or GED equivalent
• Excellent organization and time management skills
• Professional demeanor and willingness to serve the homeless community as well as working with volunteers when needed
• Easily adapt and work independently as well as in a team setting
• Must have good verbal, written and interpersonal skills
• 6 months’ previous customer service or guest service experience preferred

WORKING CONDITIONS:
• Up to 100% of the shift requires standing and extensive periods of time on your feet
• Continuous use of hands and arms as well as bending, reaching, twisting and lifting
• Ability to lift up to 35 lbs. as needed

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.

HEP is a Drug Free Workplace and Equal Opportunity Employer. HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities. HEP encourages people of all minority statuses to apply.

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.