Employment Opportunities

Please see below for current employment opportunities and descriptions listed by department:

HEP employment opportunities are also posted on Indeed.com, search “HEP” in Clearwater, FL

HEP is a Drug Free Workplace and Equal Opportunity Employer. HEP does not discriminate against any class of protected persons covered by applicable law in its hiring and/or advancement opportunities. HEP encourages people of all minority statuses to apply.

DEPARTMENT: THRIFT STORE

Title: Cashier/Store Clerk (Part Time) Reports to: Thrift Store Manager Department: Thrift Store
FLSA Status: Non-Exempt

GENERAL SUMMARY:
The Cashier/Store Clerk will be responsible for providing all customers with a pleasant shopping experience and contributing to the success of the Thrift Store.

PRINCIPLE JOB DUTIES AND RESPONSIBILITIES:

• Greeting all store customers upon entrance and assisting with any needs or concerns
• Providing excellent customer service in a professional manner at all times
• Following standard operating procedures of the store
• Sorting through donations and organizing sections or racks for store purchases
• Helping to keep the Thrift Store clean and safe for all parties
• Completing all tasks and deadlines as assigned by the Thrift Store Manager

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED:

• High School degree, diploma or GED equivalent
• Excellent organization and time management skills
• Professional demeanor and willingness to serve the homeless community as well as working with volunteers when needed
• Easily adapt and work independently as well as in a team setting
• Must have good verbal, written and interpersonal skills
• 6 months’ previous customer service or guest service experience preferred

WORKING CONDITIONS:
• Up to 100% of the shift requires standing and extensive periods of time on your feet
• Continuous use of hands and arms as well as bending, reaching, twisting and lifting
• Ability to lift up to 35 lbs. as needed

The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.

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DEPARTMENT: WORKFORCE

Title: Career Outreach Specialist
Reports to: Director of Workforce Development
Department: Workforce
FLSA Status: Non-Exempt

GENERAL SUMMARY:
The Career Outreach Specialist provides employment and career related services to achieve job placement, retention and career advancement aligned with individuals’ economic security goals. This position researches and identifies job leads in the community and effectively collaborates with employers to achieve job placement and career advancement opportunities for all participants. The Career Outreach Specialist works closely with staff and participants to meet program goals related to training, enrollment, job development, placement and employment retention. The Career Outreach Specialist maintains client records, collects and enters data, and prepares reports within established protocol/time frame. This position will work closely with Pinellas County School Board for educational and training opportunities for participants.

PRIMARY JOB DUTIES AND RESPONSIBILITIES:

• Evaluates the clients’ education, training, work history, interests, and skills to develop a successful employment plan outlining the steps necessary to remove barriers and obtain and sustain employment.
• Meets individually with clients to provide career counseling to promote and support employment choices consistent with clients’ vocational goals, interest, and skills.
• Provides follow up services to maximize job retention, facilitates wage progression, and encourages further education.
• Provides information and referrals to educational/training programs and other community supports.
• Ensures that all participants are engaged with our workforce development team through continual outreach.
• Effectively links clients to programs and services provided by HEP and external organizations as appropriate.
• Promotes employment service programs and effectively collaborates with appropriate staff, organizations and community partners.
• Provides vocational-oriented case management services to participants throughout the term of their participation.
• Provide follow-up services including access to public benefits, housing information and housing referrals.
• Researches/ identifies job leads, assists in securing employment and retention and provides additional supports as needed ensuring overall success and stability of all participants.
• Meets all required performance standards including established monthly outcomes.
• Attends weekly staff meetings and other meetings/trainings as required.
• Adheres to Program Operating Procedures.
• Performs other related duties as assigned by Director of Workforce Development.

EDUCATION, KNOWLEDGE AND SKILLS:

• Bachelor Degree in Human or Social Services preferred
• Minimum of two (2) years’ experience as an employment counselor in workforce development, job training, adult education, or adult development programs.
• Current, clean Florida Driver’s License to provide transportation of clients through company vehicles
• Working knowledge of workforce development principles, theories, and practices.
• Demonstrated ability to establish priorities, implement plans, and meet deadlines.
• Individual must have high degree of knowledge and training working with diverse populations
• Ability to collaborate with community offices and organizations to establish effective support networks.
• Basic knowledge of severe and persistent mental illness and substance abuse
• Knowledge of the functions of case management
• Enhanced knowledge of resources in the community available for the homeless population
• Strong oral and written communications and interpersonal skills
• Strong organizational, time management and data management skills
• Proven ability to work effectively both individually and as part of a team
• Ability to multi-task and problem solve under pressure and easily adapt to change
• Ability to provide excellent customer service at all times
• Ability to represent HEP and the homeless adults it serves to employers, career centers, and other agencies delivering employment and training services.
• Strong computer skills
• Ability to resolve conflicts diplomatically, to be decisive and to make professional judgments with approval from the Director of Workforce Development
• Successful candidate must possess the temperament to work with individuals with untreated mental illness and substance abuse issues around vocational and employment issues
• Demonstrated ability to develop partnerships with external agencies and resources
• Experience in conducting workshops, developing presentations, and project facilitation

WORKING CONDITIONS:

• The physical environment requires the employee to work both inside and outside in heat, wet/humid, dry/arid conditions
• Sitting, standing, walking, bending, reaching and ability to lift up to 35 pounds

DEPARTMENT: PROGRAMS

Title: Case Manager- Substance Abuse Treatment Program
Reports to: Director of Housing
Department: Emergency Shelter
FLSA Status: Non-Exempt
Hours: Monday – Friday 8:30 am to 5 pm

GENERAL SUMMARY:
The Case Manager completes screenings, assessments, treatment plans, monitoring, follow up, case conferences, and discharge planning for veterans enrolled in the SATP program offered in partnership with Bay Pines VA Medical Center and for our guests in non-vet program shelter beds. The Case Manager plays a primary role in ensuring that guests receive services that meet regulatory and agency standards, and ensures that records are kept in compliance with those standards. The Case Manager must have thorough knowledge of all programs and related services to fulfill the mission and goals of the organization. Maximum caseload is 35.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Facilitate the Intake Process in accordance with established Policies and Procedures
• Conduct Assessments at intake
• In conjunction with the guest, develop an Individual Treatment Plan (ITP) within 3 days of intake
• Perform Reassessments when a guest’s needs change or s/he as re-entered the program
• Provide coordinated case management services designed to maintain, enhance or promote residential stability and functional integrity
• Utilize Standards of Care to inform services
• Monitor changes in the guest’s condition and update the ITP accordingly
• Provide interventions and linked referrals
• Ensure coordination of care
• Conduct monitoring and follow-up to confirm completion of referrals and service utilization
• Advocate on behalf of veterans to utilize independent living skills and strategies
• Assist guests in resolving any barriers
• Maintain guest contact at a minimum of one contact attempted every week
• Enforce program rules and procedures to ensure compliance inclusive of HEP’s substance abuse policy and missed bed check policy.
• Participate in multi-disciplinary team case conferences to assist in problem solving related to ITP goals
• Conduct discharge planning for the safe and successful transition of a guest from the time of their admission to HEP to their reentry to the community
• Ensure files are maintained and meet compliance standards
• Ensure accurate data collection/reporting
• Ensure vacant beds are cleaned and prepared within designated timeframe
• Comply with all federal, state and local laws and regulations
• Comply with the Health Insurance Portability and Accountability Act (HIPAA)
• Provide excellent services to all residents
• Liaison with external stakeholders including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
• Ensure effective collaboration with internal stakeholders including Morton Plant Outreach Team, Bay Care Behavioral Health, Boley Centers and the VA
• Work with the Director of Programs to provide grant/contract deliverables
• Coordinate with Compliance Department to ensure compliance with all internal policies, federal, state and local laws and regulations
• Generate regular and as-needed reports on outcomes, goals, and data tracking

EDUCATION, SKILLS AND ABILITIES REQUIRED:

• Associate or Bachelor Degree in Health, Human or Education Services preferred or minimum of 3 years of case management experience with homeless persons or persons with a history of substance abuse, mental illness, homelessness or chemical dependence
• Current, clean Florida Driver’s License to drive company vehicles
• Basic knowledge of mental illness and substance abuse
• Practical knowledge of evidenced based practices such as Critical Time Intervention (CTI), Motivational Interviewing (MI) and Stages of Change
• Knowledge of the functions of case management
• Enhanced knowledge of resources in the community available for the homeless population
• Excellent oral and written communications as well as interpersonal skills
• Strong organizational, time management and data management skills
• Proven ability to work effectively both individually and as part of a team
• Ability to multi-task and problem solve under pressure
• Ability to provide excellent customer service to difficult populations
The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job, and be a reasonable representation of its activities.

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.

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DEPARTMENT: PROGRAMS

Title: Community Based Case Manager
Reports to: Director of Housing
Department: Programs
FLSA Status: Non-Exempt

GENERAL SUMMARY:

This Case Manager position will improve the retention of housing for Veterans who were previously homeless and are transitioning to permanent housing from the VA’s Homeless Providers GPD Program or the VA’s Healthcare for Homeless Veterans (HCHV) Contracted Residential Services (CRS) Program in the Bay Pines catchment area. Bay Pines and its outpatient clinics serve Veterans residing in 10 counties in central southwest Florida, including Charlotte, Collier, Desoto, Hardee, Highlands, Hillsborough, Lee, Manatee, Pinellas and Sarasota. Utilizing evidence-based practices such as Critical Time Intervention and Motivational Interviewing. This Case Manager will make in-home visits and phone contact with Veterans on their case load at regular intervals for up to six-months to provide education on budgeting, lease agreements, tenant rights and responsibilities, the use of public transportation and meal planning. Case managers will provide interventions and coordinate the provision of services necessary to ensure each participants success. Case management services will be gradually phased out to ensure that participants are equipped to live independently upon the conclusion of services. The Case Manager plays a primary role in ensuring all newly-housed Veterans receive services that meet regulatory and agency standards and ensures that records are kept in compliance with those standards. The Case Manager must have thorough knowledge of all resources and related supports to fulfill the mission and goals of associated organizations.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Participate in weekly GPD/HCHV Discharge Planning Meetings led by GPD Liaison
• Facilitate the Intake process in accordance with established Policies and Procedures
• In conjunction with the Veteran, develop an Individual Treatment Plan (ITP) within 3 days of intake
• Provide education on tenant rights and responsibilities and lease agreements
• Work with landlords to promote access to affordable housing and housing retention
• Provide education on use of public transportation
• Provide interventions to address medical, mental health and substance abuse needs
• Provide budgeting assistance
• Provide meal planning assistance
• Promote the development of natural supports
• Conduct Re-Assessments at three-month mark
• Provide coordinated case management services designed to maintain, enhance or promote
residential stability and functional integrity
• Utilize Standards of Care to inform services
• Conduct monitoring and follow-up to confirm completion of referrals and service utilization
• Advocate on behalf of Veterans to utilize independent living skills and strategies
• Make case management contact according to ITP
• Participate in weekly multi-disciplinary team case conferences
• Ensure files are maintained and meet compliance standards
• Ensure accurate data collection/reporting
• Comply with all federal, state and local laws and regulations
• Comply with the Health Insurance Portability and Accountability Act (HIPPA)
• Provide excellent services to all residents
• Liaison with external stakeholders including service partners, government representatives,
community stakeholders, hospital personnel, and other agencies to ensure responsive and effective
service planning and delivery.
• Ensure effective collaboration with internal stakeholders
• Work with HEP’s Director of Housing to provide grant deliverables
• Coordinate with Compliance Department to ensure compliance with all internal policies, federal,
state and local laws and regulations
• Generate regular and as-needed reports on outcomes, goals, and data tracking

EDUCATION, SKILLS AND ABILITIES REQUIRED:

Bachelor Degree in Health, Human or Education Services and two years of case management
experience with homeless persons or persons with a history of mental illness, homelessness or
chemical dependence preferred
• Ability and means to travel on a flexible schedule as needed, proof of liability and property damage
insurance on vehicle used is required
• Basic knowledge of mental illness and substance abuse
• Practical knowledge of evidenced based practices such as Critical Time Intervention (CTI),
Motivational Interviewing (MI) and Stages of Change
• Knowledge of the functions of case management
• Enhanced knowledge of resources in the community available for the homeless population
• Strong oral and written communications and interpersonal skills
• Strong organizational, time management and data management skills
• Proven ability to work effectively both individually and as part of a team
• Ability to multi-task and problem solve under pressure
• Ability to provide excellent customer service to difficult populations

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.

DEPARTMENT: SUPPORT SERVICES

Title: CHAP Coordinator
Reports to: Director of Housing
Department: Support Services
FLSA Status: Non-Exempt

GENERAL SUMMARY:

The CHAP Coordinator will provide a supporting role in the Support Services department by assisting low income families and singles in receiving CHAP and LIFT funding.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Comply with Coordinated entry efforts of serving those with highest acuity level first
• Screen community families/singles for qualifying income to receive CHAP or Lift applications
• Obtain required documentation and process all applications for CHAP funding through Pinellas County ESG Grants and LIFT funding through 211 Tampa Bay
• Conduct off site inspections on units of applicants who qualify for the program
• Coordinate with Landlords in regard to successfully accessing all eligible benefits under CHAP and LIFT Programs
• Document all HEP client interaction and services provided through internal system database
• Maintain record of families/singles served in addition to outcomes and services provided
• Attend monthly Rapid Rehousing meetings and provider calls coordinated through the HLB
• Possess clear understanding, access and implementation of all family service delivery systems in the community effectively linking clients based on need and eligibility
• Complete all assigned employee trainings by deadline given

KNOWLEDGE, SKILL, AND ABILITIES REQUIRED:

• Strong oral and written communications and interpersonal skills. Bi-lingual is a plus
• Strong organizational, time management, and data management skills
• Proven ability to work effectively both individually as well as part of a team
• Ability to remain flexible in a fast paced, changing environment
• Ability to multi-task and problem solve under pressure
• Ability to provide positive customer service to difficult populations

EXPERIENCE & EDUCATION QUALIFICATIONS:

• Bachelor Degree in Human or Social Services preferred or equivalent experience
• Current & clean Florida Driver’s License, ability to pass Department of Transportation physical to drive company vehicles or transport clients
• One-year experience working with adults or families who have substance abuse, mental health and/or physical disabilities
• Knowledge of affordable rental communities in the county as well as the ability to build and maintain relationships with Landlords in the community
• Knowledge of resources available to the homeless population

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• Walking, Standing, Sitting, Bending, Twisting, Reaching, Climbing
• Both indoor and outdoor weather conditions

For more information and to apply, please contact Natasha Jones-Baker, at Njones-Baker@hepempowers.org.